Taylor Swift fans scrambling for concert tickets are fuming after the ‘ridiculous’ sales site has paused the purchase queue.
The general sale for the popstar’s hotly anticipated Eras Tour began this morning, but just like during last week’s presale, the website seemingly couldn’t withstand the demand.
Swifties are blasting the AXS system after it failed to let unique access code holders into the waiting room and ‘paused the queue’.
Some who managed to get through the queue alleged the platform ‘flagged me as a bot’. Others said ‘there no seats available’.
As a precaution to prevent online sellers from crashing, fans were required to register their interest in the upcoming shows in June. Ticketmaster and AXS then awarded access codes to select fans for the sale.
Taylor Swift fans scrambling for concert tickets are fuming after the ‘ridiculous’ sales site has paused the purchase queue
The general sale for the popstar’s hotly anticipated Eras Tour began this morning, but just like during last week’s presale, the website seemingly couldn’t withstand the demand. AXS paused the queue as fans tried to snag seats to the show
Some fans say they managed to snag a ticket, but only had the option to buy a VIP package – which range between £195 and £667 each
One Swiftie branded people who are reselling their tickets as ‘vile’ and slammed them for not being ‘real’ fans
The Eras tour is set to come across the pond in summer 2024. General sale tickets are going on sale in a staggered release this week and it already appears to be carnage.
Fans allege the queue on ticket-seller AXS was paused this morning as they tried to secure tickets.
‘This AXS system for Taylor Swift tickets is ridiculous. Can’t even get into the “waiting room”,’ one fan tweeted. ‘Who would have thought giving one company a monopoly on tickets which have literally hundreds of thousands of folk trying to buy them all at once would cause issues…’
The same fan later tweeted: ‘FINALLY in the queue after 44 minutes of error messages and “the queue is paused”. What shambles.’
Another fan added: ‘Access tickets for @taylorswift13 went on sale at 11 am. We got through at 11:02 they were already sold out.
‘I’ve seen content saying tickets had already been on sale prior to this. As a blind screen reader user and an inaccessible website. This really is so unfair.’
Swifties are blasting the AXS system after it failed to let unique access code holders into the waiting room and ‘paused the queue’
One fan alleged that tickets to the show she queued for had sold out in just two minutes
Some fans managed to get tickets but claim they only had the option to buy packages
A fan who claimed to be fifth in the queue for the singer’s Edinburgh show claimed the online ticket reseller mistakenly believed he was a bot.
‘I got to number 5 in the queue for Taylor Swift tickets and now you think I’m a bot,’ he tweeted. ‘The link will not allow me to log back in to get into another queue.’
Another echoed: ‘I’m being flagged as a bot for refreshing too many times. Help me fix this before the 1pm sale for Taylor Swift please.’
Some fans say they managed to snag a ticket to the singer’s Wembley show, but only had the option to buy a VIP package – which range between £195 and £667 per ticket.
‘Wooooo I got a ticket to Taylor swift at Wembley! So happy!’ one wrote. ‘Had to buy a package but at least I got it!’
Another fan echoed: ‘Anyone else who got through the queue only seeing package options to buy? No standard tickets?’
Tickets for next year’s concert are being sold in waves this week, with the next round beginning at 1pm today:
- Today at 11am (sale complete) – Friday, June 21, 2024, at Wembley Stadium, London and Friday, June 7 at BT Murrayfield Stadium, Edinburgh
- Today at 1pm – Thursday, August 15 at Wembley Stadium, London and Saturday, June 8 at BT Murrayfield Stadium, Edinburgh
- Today at 3pm – Sunday, June 9 at BT Murrayfield Stadium, Edinburgh
- Tomorrow at 11am – Saturday, June 22 at Wembley Stadium, London and Thursday, June 13 at Anfield Stadium, Liverpool
- Tomorrow at 1pm – Friday, August 16 at Wembley Stadium, London and Thursday, June 13 at Anfield Stadium, Liverpool
- Tomorrow at 3pm – Saturday, June 15 at Anfield Stadium, Liverpool
- Wednesday at 11am – Sunday, June 23 at Wembley Stadium, London
- Wednesday at 1pm – Saturday, August 17 at Wembley Stadium, London
- Wednesday at 3pm – Tuesday, August 18 at Principality Stadium, Cardiff
Fans found out whether they had received a unique access code to participate in the general sale last Friday, or whether they have been waitlisted.
Any fans who have been waitlisted will sadly not be able to join the sale queue but may be able to secure tickets closer to the time of the show.
A fan had two devices set up as they tried to secure general sale tickets to Taylor’s Wembley show this morning
Some who managed to get through the queue alleged the platform ‘flagged me as a bot’. Others said ‘there no seats available’
Last Tuesday Ticketmaster crashed again in Paris after 1M Taylor Swift fans raced to website to buy concert tickets in pre-sale.
Ticketmaster in France announced sales for the Paris date had been ‘put on hold’ after people had not been able to log into the website with their passwords.
Resale tickets to the concerts next year are being listed for nearly £10,000, with standing tickets to see the Bad Blood singer perform at Wembley Stadium on Friday, June 21 next year being sold for as much as £9,580 – while seats in the stands are going for around £4,900.
Tickets for the Thursday night show are slightly cheaper.
Swifties were left furious by the resale prices, with one fan raging: ‘Actually vile that people are out here buying more than they need and selling them at higher costs to cover their own tickets. If you do this you are not a real fan.’
The Eras Tour UK and European dates
- May 9, 2024 – Paris, France – Paris La Défense Arena
- May 10, 2024 – Paris, France – Paris La Défense Arena
- May 11, 2024 – Paris, France – Paris La Défense Arena
- May 12, 2024 – Paris, France – Paris La Défense Arena
- May 17, 2024 – Stockholm, Sweden – Friends Arena
- May 18, 2024 – Stockholm, Sweden – Friends Arena
- May 19, 2024 – Stockholm, Sweden – Friends Arena
- May 24, 2024 – Lisbon, Portugal – Estádio da Luz
- May 25, 2024 – Lisbon, Portugal – Estádio da Luz
- May 30, 2024 – Madrid, Spain – Estadio Santiago Bernabéu
- June 2, 2024 – Lyon, France – Groupama Stadium
- June 3, 2024 – Lyon, France – Groupama Stadium
- June 7, 2024 – Edinburgh, UK – BT Murrayfield Stadium
- June 8, 2024 – Edinburgh, UK – BT Murrayfield Stadium
- June 9, 2024 – Edinburgh, UK – BT Murrayfield Stadium
- June 13, 2024 – Liverpool, UK – Anfield Stadium
- June 14, 2024 – Liverpool, UK – Anfield Stadium
- June 15, 2024 – Liverpool, UK – Anfield Stadium
- June 18, 2024 – Cardiff, UK – Principality Stadium
- June 21, 2024 – London, UK – Wembley Stadium
- June 22, 2024 – London, UK – Wembley Stadium
- June 23, 2024 – London, UK – Wembley Stadium
- June 28, 2024 – Dublin, Ireland – Aviva Stadium
- June 29, 2024 – Dublin, Ireland – Aviva Stadium
- June 30, 2024 – Dublin, Ireland – Aviva Stadium
- July 4, 2024, Amsterdam, Netherlands – Johan Cruijff ArenA
- July 5, 2024, Amsterdam, Netherlands – Johan Cruijff ArenA
- July 6, 2024, Amsterdam, Netherlands – Johan Cruijff ArenA
- July 9, 2024, Zurich, Switzerland – Stadion Letzigrund Zürich
- July 10, 2024, Zurich, Switzerland – Stadion Letzigrund Zürich
- July 13, 2024, Milan, Italy – San Siro Stadium
- July 14, 2024, Milan, Italy – San Siro Stadium
- July 17, 2024 – Gelsenkirchen, Germany – VELTINS-Arena
- July 18, 2024 – Gelsenkirchen, Germany – VELTINS-Arena
- July 19, 2024 – Gelsenkirchen, Germany – VELTINS-Arena
- July 23, 2024, Hamburg, Germany – Volksparkstadion
- July 24, 2024, Hamburg, Germany – Volksparkstadio
- July 27, 2024, Munich, Germany – Olympiastadion
- July 28, 2024, Munich, Germany – Olympiastadion
- August 1, 2024, Warsaw, Poland – PGE Narodowy
- August 2, 2024, Warsaw, Poland – PGE Narodowy
- August 3, 2024, Warsaw, Poland – PGE Narodowy
- August 8, 2024, Vienna Austria – Ernst-Happel-Stadion
- August 9, 2024, Vienna Austria – Ernst-Happel-Stadion
- August 10, 2024, Vienna Austria – Ernst-Happel-Stadion
- August 15, 2024, London, UK – Wembley Stadium
- August 16, 2024, London, UK – Wembley Stadium
- August 17, 2024, London, UK – Wembley Stadium
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